This policy was last updated on Wednesday 23rd May 2018.

This policy applies across all websites that we own and operate and all services we provide, including our desktop, online and mobile field service management software products, and any other apps or services we may offer (for example, training or events). For the purpose of this policy, we’ll refer to them as our ‘services’.

When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, support requests etc. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply. Check out our [terms of service] for more information on how we treat your other data.

How we collect your data

Whenever you visit our websites or use our services, we collect personal data. The ways we collect it can be generally categorised into the following:

Information you provide to us: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your name and email address when you sign up for a free trial or an email offer,, subscribe to a service, participate in online forums, interact with us on social media, take part in training and events, contact us with questions or request technical support. You are not obliged to give us your personal data, but it might mean you cannot use some parts of our websites or services.

Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (e.g., by personalising the content you see).

Cookies: F Gas software may use cookies on this website to manage your access to and use of services you subscribe to such as your login and registration status. We may also use cookies to help us track the usability of our website, popular pages and such things that help us improve our service. We may use cookies to help deliver promotions such as in browser offers. We do not sell your cookie data to third parties.

Information from third parties: Most of the information we collect, we collect directly from you from forms and inputs on our websites and services that you interact with. There are times we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.

If we collect personal data, we’ll only process it:

• to perform a contract with you, or

• where we have legitimate interests to process the personal data and they’re not overridden by your rights, or

• in accordance with a legal obligation

• where we have your consent.

Our core services need your data to function and If we cannot collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.

If you do not have a relationship with us, but believe that a F Gas Software subscriber has entered your personal data into our websites or services, you can contact that F Gas Software subscriber for any questions you have about your personal data (including where you want to access, correct, amend, or request that the user delete, your personal data). If that F Gas Subscriber does not respond to your request and you wish your data to be removed or modified you can (after trying to discuss this with the Subscriber) request that F Gas Software contact the Subscriber. If we cannot contact them we will use our best judgment to resolve your issue.

How we use your data

Primarily we use your personal data to operate our websites and provide you with any services you have requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:

To communicate with you.

This may include:

• providing you with information you’ve requested from us (like training or education materials) or information we are required to send to you

• operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services

• marketing communications (about F Gas Software or another product or service we think you might be interested in) in accordance with your marketing preferences. You’ll always be able to unsubscribe from our emails.

• asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).

To support you: This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise.

To enhance our websites and services and develop new ones: For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.

To protect you and us: So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly and in accordance with our [terms of service]

To analyse, aggregate and report: We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.

How we can share your data

There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:

• third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or services, or to market or promote our goods and services to you

• regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure

• an actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business

• other people where we have your consent.

Security

Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens. We use industry standard best practices to protect our online and offline systems such as HTTPS encryption, secure password management and a number of other strategies for monitoring and managing our services. If we are informed of a potential vulnerability that has resulted in the public dissemination of personal data we will inform you and set out the steps we are taking to prevent further breaches. We will also contact you if your operation of the service has resulted in the divulgence of personal data.

Retention

We will retain your personal data for as long as we have a business relationship with you and for a period of time afterwards where we have an genuine business need to retain it.

The length of time we keep your personal data depends on what it is and whether we have an genuine business need to retain it (for example, to provide you with a service you’ve requested).

GDPR

At F Gas Software we understand and take seriously our roles as both data controllers and data processors in relation to the General Data Protection Regulation.

When you visit our website and subscribe to F Gas Software we hold your personal details and act as a data controller and data processor. We use other third-party software tools (sub-processors) to assist us in analysing data and marketing our services to you. We only use reputable third party tools provided by companies that adhere to our privacy standards.

We also act as a data processor on behalf of our subscribers. Our subscribers may enter personal data such as names, emails, telephone numbers and addresses into the F Gas Software system. They have the ability to edit, delete and anonymise data themselves or they can ask us to delete data via raising a support ticket. Subscribers can also produce a personal data report upon request.

Your rights

It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to support@fgas-software.com.

You also have rights to:

• know what personal data we hold about you, and to make sure it’s correct and up to date

• request a copy of your personal data, or ask us to restrict processing your personal data or delete it

• object to our continued processing of your personal data

You can exercise these rights at any time by sending an email to support@fgas-software.com.

If you’re not happy with how we are processing your personal data, please let us know by sending an email to support@fgas-software.com. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.

Updates to this policy

We may update this policy from time to time. You can check the link as it will always show the latest version. For significant changes, we will email the policy update to you.